Customer Support Shopping Cart Shipping The Official Guitar Hero Store
Home
Home  >  Support Page
pad
  Search
 
HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Browse by Platform
  Nintendo DS™
   Guitar Hero: On Tour
  Xbox 360™
   Guitar Hero: Aerosmith
   Guitar Hero III
   Guitar Hero II
  Nintendo Wii™
   Guitar Hero: Aerosmith
   Guitar Hero III
  PLAYSTATION®3
   Guitar Hero: Aerosmith
   Guitar Hero III
  PlayStation®2
   Guitar Hero: Aerosmith
   Guitar Hero III
   GH Encore: Rocks the 80s
   Guitar Hero II
   Guitar Hero
  Guitar Hero Accessories
   Guitar Controllers
   Guitar Straps
   Guitar Faceplates
  Newsletter
  
  Sign up for special offers
  from RedOctane Store
  Other
  Guitar Hero Buyer's Guide
  Dance Pad Buyer's Guide
  Gift Certificates
  Customer Service
  Shipping Rates
  Track your Order
  Return/Warranty Policy
  Return Item
  Help Department

Guitar Hero III Game Support
Activision Customer Support
Internet: http://www.activision.com/support

Our support section of the Web has the most up-to-date information available. We update the support pages daily, so please check here first for solutions. If you cannot find an answer to your issue, you can submit a question/incident to us using the online support form. A response may take anywhere from 24–72 hours depending on the volume of messages we receive and the nature of your problem.

Note: Please do not contact Customer Support for hints/codes/cheats; only technical issues.
Note: Internet support is handled in English only.
Note: The multiplayer components of Activision games are handled only through Internet support.

Phone: (310) 255-2050

You can call our 24-hour voice-mail system for answers to our most frequently asked questions at the above number. Contact a Customer Support representative at the same number between the hours of 9:00 a.m. and 5:00 p.m. (Pacific Time), Monday through Friday, except holidays.

Please do not send any game returns directly to Activision without first contacting Customer Support. It is our policy that game returns/refunds must be dealt with by the retailer or online site where you purchased the product. Please see the Limited Warranty contained within our Software License Agreement for warranty replacements.



RedOctane.com Store Online Ordering Support
RedOctane Customer Support
Internet: http://www.redoctane.us/support-center

Ordering and Payment
  • Does RedOctane.com accept phone, fax, email or snail mail orders?
  • I didn't see an order confirmation page. Was my order submitted successfully?
  • What payment methods does RedOctane.com accept?
  • Is RedOctane.com a secure website?

  • Order Status
  • How do I track my order?
  • How do I cancel my order?
  • How can I get a status update on my order?
  • How do I contact FedEx?

  • Contact
  • How do I contact RedOctane.com?
  • How can I receive special coupons and deals?
  • How can I register for tournament sponsorship?

  • Product Warranty
  • What is the warranty for hardware products?
  • What is the warranty for software products?

  • Returns and Exchanges (RMA)
  • How do I return an item?
  • How do I request a exchange or refund?
  • What address should I send the return to?

  • Credit and Refunds
  • How do I request for a refund?
  • How long will it be before a refund/credit actually appears on my credit card/debit card?

  • Affiliate Marketing
  • Interested in becoming an affiliate for RedOctane.com?



  • About Us  |  RedOctane Corporate  |  Privacy Policy  |  Newsletter Sign-Up  |  Customer Support
    PriceGrabber User Ratings for RedOctane     BizRate Customer Certified (GOLD) Site
    All rights reserved. All contents copyright ©1999-2008 RedOctane.
    Use of this website constitutes acceptance of the RedOctane User Agreement.

    Please visit our Support Center to report any website errors.